| Flat Rate (3-7 Business Days) |
This is the most economical shipping option. Packages shipped this method should be delivered within 7 business days*. Flat Rate shipping is not offered for orders shipping to Hawaii, Alaska, or any PO Boxes. |
| Fedex Ground(3-5 Business Days) | Packages shipped this method should be delivered within approximately 3-5 business days*. |
| Express (1-2 Business Days) | Packages shipped this method should be delivered within approximately 1-2 business days*. |
| In-Store Pickup | These orders will be processed and available for pickup in person at our BUffalo Grove IL retail location. Please note that you'll receive an email with pickup instructions once your order is ready for pickup. This usually takes ~2 business days (Monday-Friday) to process. |
| International Shipping Options | Displayed options will vary by country depending on where the order is being shipped to. These shipping options also include APO/FPO/DPO addresses and in most cases do not have any guaranteed delivery/transit time, whether stated or implied. Transit times are an estimate of average delivery times and does not account for customs or importing inspection/evaluation periods. |
Note: All delivery windows are in business days and do not include weekends. *Order Processing Time is not included in this delivery
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Returns Policy
You may return most new, unopened items within 15 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Order Cancellation Policies
Once order is received, the order fulfillment process cannot be interrupted to make any changes such as add, change or cancel. You can submit a return after order is delivered.
If you need to update your shipping address or shipping method after your order is placed, please CALL US right away 800-581-6620 12-8pm M-F CST
To avoid placing a duplicate order, please DO NOT click "back" on your browser after confirming order.