Extended Holiday Warranty - Shop early with no worry and SAVE! We are offering extended 60 day warranty for all purchases made between Black Friday until end of the year. Another reason why shoppers pick mir tactical as their #1 Airsoft store. Happy Holidays!
- All products sold domestically on mirtactical.com carry a "45 Day warranty" from the date it is delivered unless otherwise specified.
- Warranty covers repair or replacement of defective or damaged product, as determined by the mirtactical.com service team.
- Non-warranty returns or exchanges may subject to a restocking fee.
- International warranty: Due to transit and cost limitations, international warranty covers replacement parts within 14 days of receipt, or 45 days if buyer agrees to be responsible for the shipping cost incurred.
- Transit damage: If you receive an item which appear to be damaged in transit, please keep the order intact and contact our Customer Service Team at email@example.com or call us at 800-581-6620 to assist with a carrier claim.
Return Request required
All returns require a RMA# before returned. Unauthorized returns will be discarded if unclaimed with 30 days.
Please complete a return request on our RMA page. One of our service representatives will respond to better assist you or you can e-mail firstname.lastname@example.org directly for further assistance.
Limited or NO Warranty items
- Usage of low quality BBs will cause extensive damage to internal components and void warranty. We recommend using 0.20g BBs at a minimum.
- Warranty does not cover aftermarket internal parts once installed. Manufacturer defects must be documented prior to installation. Warranty does not cover damage as a result of defective parts.
- OpenBox, Red Tag, Custom "built-to-order" items include limited-warranty and are subject to repair only.
- Low-value economical Airsoft guns under $60.00, shoes, and batteries are not covered under warranty.
- Hazardous Materials: Items classified as hazardous materials or use flammable liquids or gases cannot be returned. Warranty can be filed with their respective manufacturers.
- Items not purchased from mirtactical.com
Request For Return Merchandise Authorization (RMA) Number
- If your package arrived damaged, please inspect and keep all contents and contact our support team immediately. We will assist you in completing a damage claim with the carrier.
- Please start the warranty claim by completing the RMA form online. Please do not return anything until you have been issued a RMA #. Otherwise, the package may be refused or lost without prompt paperwork.
- One of our dedicated RMA staff will contact you within in 1-3 business days of receiving your request. Please note: our team is off on the weekends.
- Want to learn more about you Airsoft gun and troubleshoot better yourself? Check out our YouTube videos online on basic AEG troubleshooting! If you don't feel comfortable, just send it back to us.
- All return packages will be inspected by authorized, industry leading technicians who will make the final decisions on the warranty claim.
- For any other returns or exchanges, please submit your request on our Returns page. Items must be unused, unworn, unopened, and in original packaging to be returned; a 15% restocking fee may apply to cover labor cost, product inspection, packaging, and handling. No restocking fee will be charged for returns resulting from errors by mirtactical.com. Shipping fees paid to third party carriers are non-refundable.
- Manufacturer Defect: If you received an item with manufacture defects, mirtactical.com will repair or replace the item within 45 days of delivery unless otherwise specified. Once your return is received, the item will be inspected by one of our technicians to determine if it is covered under our manufacture warranty. Please review warranty policy page for more detailed information
- Damaged upon arrival: If your package arrived damaged, one of our customer service representative will assist you in filing a claim with the carrier. Please inspect all contents and keep original box and packaging material. Please note that this process may take up to 10 business days depending on the carrier.
- Exchanges: You may exchange an item if it is unused, unworn and unopened within 45 days of delivery. Shipping cost will be deducted from the refund.
- Return for store credit: You may return an item for merchandise credit if the item is unused, unworn and unopened in its original packaging within 45 days of delivery. A restocking fee will apply. Shipping cost will be deducted from refund.
- Non-Warranty / Repair / Upgrades Services: The labor rate for our technician is $40 a hour if you need assistance with any non-warranty repairs, upgrade service. All mirtactical.com technicians are in house and very experienced individuals.
Refunds and Restocking Fees
- All returns will be inspected upon arrival to determine warranty coverage.
- Refunds will be issued to the original payment method received.
- Original shipping cost will NOT be refunded for non-warranty related requests; if a free shipping discount code was used, the actual shipping fee will be deducted from the refund.
|Received a wrong or defective item||No restocking fee|
|Changed mind, items in brand new condition within warranty period||10% restocking fee|
|Changed mind, items brand new outside of warranty period||15% restocking fee|
|Transit Damage, refused at time of delivery due to damage||No restocking fee, mirtactical.com will file claim with carrier|
|Installed or modified Airsoft parts||Cannot be returned|
|New items returned without original packaging||Up to 25% restocking fee|
|Guns returned without the original content, missing accessories, mags, flashhiders, etc.||Up to 50% restocking fee|